Common Wi-Fi issues and solutions
Fast way to solve Wi-Fi issues
Before you try other things to fix Wi-Fi problems you should try the troubleshooting`
To troubleshoot your issue,
- Right-click the Network icon on the taskbar.
- Select Open Network & Internet settings.
- Select Troubleshoot on the Status settings screen.
Another way to fix the network issue
I can’t see my network: the Wi-Fi network disappeared! Here are some possible reasons:
- Your Wi-Fi switch is off: If you can’t see a list of available networks, Wi-Fi might be turned off. To turn on Wi-Fi, select the Network icon at the bottom right-hand side of your taskbar. If the Wi-Fi quick action is gray, select it to turn on Wi-Fi.
- Your device is in airplane mode: If airplane mode is turned on, Wi-Fi is turned off, and you won’t be able to see any networks. Turn off airplane mode and try to connect to Wi-Fi.
- Your computer doesn’t support the frequency that your network is using:
I can’t connect to my Wi-Fi network
1. Password is not correct: Many network connection problems can be traced to common errors, such as not entering the correct Wi-Fi password. Passwords are case-sensitive, so make sure that the Caps Lock isn’t on and verify that you’ve entered the correct password. If you enter the wrong Wi-Fi password, you’ll get a message that asks you to try again.
2. Wireless router has a problem: you might need to reset your router and modem to restore your Wi-Fi network connection. The modem needs to be restarted because they work together.
If you are getting issues with only one network then you should check these points.
The signal is not strong enough.
- Move your access point to the middle of your house or room
- Place your device antennas at an angle to get a better signal.
- Make sure you’re connected to an access point with good signal strength. You can tell if the router lights are blinking.
- If you’re unsure of your router signal, check your router’s webpage to see if the connection is working.
- Check your Wi-Fi speeds using one of the internet speed testing tools to make sure your ISP speeds are what you’d expect. You can try the Network Speed Test app that’s created by Microsoft and available in Microsoft Store.
Wi-Fi router is too far away
- Check the placement of your wireless device—it can impact the quality of your Wi-Fi connection. When possible, place your wireless device in a central location (higher is better) and avoid barriers.
- Don’t place the router in a corner or under a desk because this can reduce your Wi-Fi signal strength.
- Check for things that can cause interference (for example, a metal filing cabinet). If moving closer to the access point or moving the access point itself isn’t an option, you can try a network extender to improve your Wi-Fi signal. Network extenders are usually small devices that you can plug into an electrical outlet anywhere in your home.